About the Role
As an IT Support Technician II, you will use your skills to support the operations team in resolving technical problems within Ariat operations facilities that span across a multitude of technical disciplines. You will work with a dynamic global team involved with supporting the employees, systems, and applications within Ariat’s corporate environment. This position serves as the face of IT addressing all issues with the highest degree of professionalism. The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support Ariat’s IT environment. This position will be on-site daily and will need some weekend availability for on-call support.
You’ll Make a Difference by
- Allocating, maintaining, and troubleshooting IT equipment used in Ariat facilities
- Installing, monitoring, maintaining, and repairing system hardware, software, and peripheral equipment, following design or installation specifications, including using AD – GPO – and/or InTune
- Maintaining operation of system hardware by monitoring functionality, performing preventative maintenance, and identifying, reporting, or resolving performance issues, including creating, updating, and managing Windows desktop images through approved solutions
- Working with network engineers and external vendors for warehouse technical support
- Administering user access in Windows Active Directory, O365, InTune, JIRA, and other applications
- Managing relationships and coordinating efforts with external technology suppliers
- Tracking, managing, and quickly resolving all issues through the JIRA ticketing system
- Assisting with troubleshooting and resolving system issues, including network, server OS, and application issues
- Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise)
- Contributing to the creation of standard procedures that better streamline DITS team workflow
- Assisting in training new hires
- Supporting customers from multiple buildings in the area, as well as remote customers
- Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10–12 hours at a time
- Traveling within your local or regional area to support our customers
- Performing other duties as assigned to meet business needs
About You
- 3+ years of corporate or Distribution setting Windows, Mac or Linux Operating systems support experience
- 2+ years’ experience troubleshooting integrated and interdependent computer systems
- 2+ years’ experience maintaining ther
- mal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Above basic knowledge of network troubleshooting skills
- Commitment to working a flexible schedule/shift/work area, including weekends, days and nights. Support of an on-call rotation
- Excellent problem-solving skills and ability to rapidly identify and resolve issues in a fast-paced environment with a high degree of customer satisfaction
- High school degree or equivalent
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), or other industry relevant certifications is preferred
- Continuous learning of new technologies
About Ariat
Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.
The salary range for this position is $25.00 - $40.00 per hour.
The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.
Ariat’s holistic benefits package for full-time team members includes (but is not limited to):
- Medical, dental, vision, and life insurance options
- Expanded wellness and mental health benefits
- Paid time off (PTO), paid holidays, and paid volunteer days
- 401(k) with company match
- Bonus incentive plans
- Team member discount on Ariat merchandise
Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.
Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need accommodation during the application process, email human.resources@ariat.com.
Please see our Employment Candidate Privacy Policy at www.ariat.com/careers to learn more about how we collect, use, retain and disclose Personal Information.
Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.
